Contact WhoApp

1[email protected] — that’s the whole list

A single inbox receives everything: technical problems, coin and payment trouble, privacy or deletion requests, report follow-ups, press. One address means no bouncing between departments — whoever opens your mail can involve the right teammate straight away. It is read every day of the week, and every reply is written by a person, not a script.

We deliberately run no phone hotline and no live-chat widget. Written mail leaves a trail both sides can check later, and it lets us dig into your account before answering rather than guessing in real time. It also means time zones matter less — write whenever the problem happens, and the queue holds your place.

2Write it so we can fix it fast

The more precise the first message, the more complete the first reply. Put these in:

• What you were doing when the problem hit — matching, paying, changing settings
• The device and browser involved, like “Pixel 9, Chrome”
• A screenshot, if the issue is something you can see
• Your account email, when you have one
• For payment issues: roughly when the charge happened and for how much

Leave out your password and your full card number — no WhoApp staff member will ever request them.

3Maybe skip the wait

Most weekly questions — camera permission, skipping, blocking, coins, free matches, deleting an account — are already answered in the help center. A two-minute read there can save a two-day wait here, and none of those answers requires waiting on us. If it cannot, we are one email away.

4Telling us about another user

When someone misbehaves during a call, the in-room report button is the strongest tool — it hands moderators the flag with the session context already attached, something no email can reproduce. Writing to us afterwards? Give the approximate time and a short description of what happened.

Do not send us captures of the other person. Recording a match is itself forbidden under the community guidelines, and material obtained that way cannot serve as evidence.

5Honest limits of this inbox

Two things email cannot do. First, it cannot bring back a match you skipped — pairing is random on purpose, and no lookup of who-met-whom exists. Second, it cannot reveal anything about another user; the privacy policy spells out how little we even hold.

Nor can we act on events that took place on other platforms. If an issue began on WhoApp and continued elsewhere, describe the WhoApp part — that is where our records and our authority end, and we will always say plainly when that is the case.